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About
My Call Log is written in VB.NET, utilizes Microsoft Access Databases, and integrates with ITSM solutions to track and follow-up on calls in a call center environment.
Current Version: 3.1
Pre-Windows 7![]() | Windows 7![]() | Windows 8![]() | Windows 10![]() |
Key Functions
- Separate databases per month – automatic database creation when month changes
- Easily review previous month databases
- Integrated with ServiceNow (previously integrated CA Service Desk) software to quickly begin and track incidents
- Follow-Up on incidents easily with a dropdown menu and multiple selections
- E-mail incidents to manager, self, or anyone with hyperlink to selected incident
- Export current database to CSV file for easy filtering and searching
- Customizable user settings
- System tray icon with functions
![](https://i0.wp.com/www.nickmason.me/home/wp-content/uploads/2020/03/mcl-codesample-1024x520.png?resize=820%2C416&ssl=1)
Screenshots
![](https://i0.wp.com/www.nickmason.me/home/wp-content/uploads/2020/03/mcl-main-1024x430.png?resize=820%2C344&ssl=1)
![](https://i0.wp.com/www.nickmason.me/home/wp-content/uploads/2020/03/mcl-newcall.png?resize=820%2C348&ssl=1)
![](https://i0.wp.com/www.nickmason.me/home/wp-content/uploads/2020/03/mcl-fu2-233x300.png?resize=155%2C198&ssl=1)
![](https://i0.wp.com/www.nickmason.me/home/wp-content/uploads/2020/03/mcl-fu1-231x300.png?w=155&ssl=1)
![](https://i0.wp.com/www.nickmason.me/home/wp-content/uploads/2020/03/mcl-db.png?resize=820%2C301&ssl=1)
![](https://i0.wp.com/www.nickmason.me/home/wp-content/uploads/2020/03/mcl-prefs-275x300.png?resize=275%2C300&ssl=1)
![](https://i0.wp.com/www.nickmason.me/home/wp-content/uploads/2020/03/mcl-systray-300x93.png?resize=300%2C93&ssl=1)
![](https://i0.wp.com/www.nickmason.me/home/wp-content/uploads/2020/03/mcl-systraymenu-150x150.png?resize=150%2C150&ssl=1)
![](https://i0.wp.com/www.nickmason.me/home/wp-content/uploads/2020/03/mcl-about-300x200.png?resize=300%2C200&ssl=1)
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